Compliance-related concerns and complaints are handled through a controlled review process.
Email compliance@hedgeandsachs.com with your full name, contact details, a clear description of the issue, relevant dates and supporting documents. Do not send identity documents by ordinary email unless specifically instructed through a secure channel.
The complaint will be logged and acknowledged through an appropriate contact channel. Additional information may be requested to support a fair review.
Compliance will assess the matter, relevant records and applicable obligations. Review ownership and actions are recorded in the internal audit trail.
A response will communicate the outcome or next steps when the review is complete. Any available escalation route will be identified where applicable.
Contact Compliance at compliance@hedgeandsachs.com.